Usability brief for shopping mall Asset Enhancement Initiative (AEI) project in Klang Valley, Malaysia / Ahmad Hakim Abdul Rahman and Kamran Shavarebi

The purpose of this paper is to review the two attributes, usability and architectural, in order to develop a usability brief for shopping mall asset enhancement initiative (AEI) project. An exploratory sequential mixed method approach is undertaken, with the initial phase, a qualitative study using secondary data and focus group with the facility management team. The output from the qualitative phase is used to prepare a survey of 89 items. A pilot study of 15 participants is carried out to validate reliability of the items using SPSS. The questionnaire items are found to be reliable; hence, the survey can be used as a tool to gauge a larger sample. This paper presents an overview of a doctoral research by the main author and it provides the initial concepts for the undertaking of the research study.