Citizen assessment on expectation and performance among frontliners before and during the first wave of Covid-19 catastrophe / Siti Hajjar Mohd Amin ... [et al.]

Mohd Amin, Siti Hajjar and Abdullah, Aida and Mohamed Ali, Abdul Jalil and Mohd Shafie, Siti Aishah and Mohd Wahid, Siti Daleela (2021) Citizen assessment on expectation and performance among frontliners before and during the first wave of Covid-19 catastrophe / Siti Hajjar Mohd Amin ... [et al.]. In: E-Proceeding 8th International Conference on Public Policy and Social Science (ICoPS) 2021, 27 Oktober 2021.

Abstract

Numerous studies have characterised citizen happiness in various ways. Citizens' satisfaction has long been disputed in numerous situations, which might impact government and public service providers (Elrehail et al., 2019; Jilke, 2018; Li et al., 2013; Suchánek & Králová, 2018; Wang, 2010; Zenker & Rütter, 2014). Citizens may evaluate services purely for their advantage or the benefit of all users (Song et al., 2020). Expectations, experiences, and prior attitudes all play a part in citizen satisfaction. A crisis is one factor that influences citizen satisfaction (Lakovic, 2021; Venetoklis, 2021). A crisis underlines the need for comprehensive crisis preparedness and management in the public sector. Amid great uncertainty, political and administrative authorities perceive a threat to society's fundamental ideals and/or life-sustaining institutions (Rosenthal et al., 1989). Malaysia has been in shock for about two years due to political and epidemic events, with severe socio-political repercussions.

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
Email / ID Num.
Mohd Amin, Siti Hajjar
UNSPECIFIED
Abdullah, Aida
UNSPECIFIED
Mohamed Ali, Abdul Jalil
UNSPECIFIED
Mohd Shafie, Siti Aishah
UNSPECIFIED
Mohd Wahid, Siti Daleela
UNSPECIFIED
Subjects: B Philosophy. Psychology. Religion > BF Psychology > Perception
B Philosophy. Psychology. Religion > BF Psychology > Motivation
B Philosophy. Psychology. Religion > BF Psychology > Affection. Feeling. Emotion
H Social Sciences > HA Statistics > Statistical data
Divisions: Universiti Teknologi MARA, Negeri Sembilan > Seremban Campus
Event Title: E-Proceeding 8th International Conference on Public Policy and Social Science (ICoPS) 2021
Event Dates: 27 Oktober 2021
Page Range: pp. 651-656
Keywords: Citizen assessment, expectation, performance, frontliners, Covid-19 catastrophe
Date: 2021
URI: https://ir.uitm.edu.my/id/eprint/54268
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