The impact of digital banking adoption, risk management and balanced scorecard on bank’s performance / Tedhi Irawan, Che Ruhana Isa and Ervina Alfan

Irawan, Tedhi and Isa, Che Ruhana and Alfan, Ervina (2021) The impact of digital banking adoption, risk management and balanced scorecard on bank’s performance / Tedhi Irawan, Che Ruhana Isa and Ervina Alfan. In: E-Proceeding for Asian Conference on Business, Economics and Social Science (ACBESS) 2021. Center for Islamic Philanthropy and Social Finance (CIPSF), Alor Gajah, p. 92.

Abstract

This research explores the impact of three independent variables to obtain maximum performance on bank. Depending on qualitative methodology and analytical review, the discussion of this research is developed. These approaches are considered suitable and pragmatic for the suggested model of bank’s performance. Here, the mediating role of balanced scorecard implementation on digital banking adoption and risk management towards bank’s performance were also discussed. This article proposes a performance model of bank that combines with mentioned three independent variables and bank’s performance as dependent variable. This study expects to enrich the literatures on bank’s performance specifically on digital banking adoption, risk management and balanced scorecard. In regards to practical implications, this study also attempts to provide insight for practitioners in bank industry to considers this article in order to improve the performance of their institution

Metadata

Item Type: Book Section
Creators:
Creators
Email / ID Num.
Irawan, Tedhi
tedhi.irawan@gmail.com
Isa, Che Ruhana
UNSPECIFIED
Alfan, Ervina
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Risk management. Risk in industry. Operational risk
H Social Sciences > HG Finance > Banking
H Social Sciences > HG Finance > Banking > Special classes of banks and financial institutions
Divisions: Universiti Teknologi MARA, Melaka > Alor Gajah Campus
Page Range: p. 92
Keywords: Performance; Digital banking adoption; Risk management; Balanced scorecard; Bank
Date: 2021
URI: https://ir.uitm.edu.my/id/eprint/52008
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