Analysis on the relationship between thermal comfort and customers’ satisfaction in Malaysian Shopping Complex using multiple linear regression / Nur Amirah Salwa Azaili and Asniza Hamimi Abdul Tharim

Azaili, Nur Amirah Salwa and Abdul Tharim, Asniza Hamimi (2019) Analysis on the relationship between thermal comfort and customers’ satisfaction in Malaysian Shopping Complex using multiple linear regression / Nur Amirah Salwa Azaili and Asniza Hamimi Abdul Tharim. In: 4th Undergraduate Seminar on Built Environment and Technology 2019, 12th June 2019, Universiti Teknologi Mara Perak Branch.

Abstract

The climatic changes based on the increase in total annual energy consumption used. Therefore, the proportion of building also effects on the customers' satisfaction on thermal comfort in the shopping complex itself. The objective of this paper is to analyse the relationship between thermal comfort and customers' satisfaction in the shopping complex. The research methodology used in this study is a quantitative method by using a questionnaire survey. The respondents of this study are customers within the chosen shopping complex. The data collected were evaluated in chosen Penang's shopping complex. The data collected to achieve the objective and the analysis of data were obtained by SPSS version 23. The most dominant factor that influences thermal comfort is Heat transfer. It is hoped that this study will be a benefit to the public and to be view on improving the shopping complex in term of thermal comfort.

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
Email / ID Num.
Azaili, Nur Amirah Salwa
nuramirah.salwa@gmail.com
Abdul Tharim, Asniza Hamimi
asnizahamimi@gmail.com
Subjects: T Technology > TH Building construction > Heating and ventilation. Air conditioning
Divisions: Universiti Teknologi MARA, Perak > Seri Iskandar Campus
Event Title: 4th Undergraduate Seminar on Built Environment and Technology 2019
Event Dates: 12th June 2019
Page Range: pp. 108-111
Keywords: Shopping Complex; Customers’ Satisfaction; Thermal Comfort
Date: 2019
URI: https://ir.uitm.edu.my/id/eprint/51828
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