KTMB: Keretapi Tanah Melayu Berhad / Rabihah Khalid, Nur Alia Nisa Mohd Azam and Alin Fatini Mohd Riza

This case study was designed to investigate the problems that exist in KTM. Furthermore, we will discover the solutions of these problems that exist in KTM so that KTM will be improved. From the findings, we had found two problems which is major problems and minor problems. The major problems that exist in KTM is the male passengers aboard in female's coach. The service seems not to be functioning as to protect and give comfortable to female passengers. Besides that, some men passengers were refuse to move to other coach because of limitation capacity. Based on that, the seats and the coaches in the train were limited made this situation happened which is the male passengers are in the female's coach and the safety for female passengers are insecure. While for the minor problems, some women passengers are claimed that they had been snatched theft, falling and fighting with male passengers. Besides that, some foreigners from other countries who visit our country are unable to understand the signboard in the train as they come from many countries such as Spain, French, China and many more and they are not English. In conclusion, the case study will be evaluating and the solutions had been found to overcome these problems so that the KTM system will be more improved and systematic. Thus, it will attract many people to use this public transportation and give huge profit to KTM made KTM markets are successful.