Outpatients' satisfaction and their loyalty towards public rural clinic / Mas 'udah Asmui

Asmui, Mas 'udah (2012) Outpatients' satisfaction and their loyalty towards public rural clinic / Mas 'udah Asmui. In: Prosiding KONAKA 2012, 5 - 6 November 2012, Gambang Resort, Kuantan, Pahang.


Satisfaction is one of the paramount importance for health care providers (Tam, 2007) and a prime importance to quantify the competency of any health system worldwide (Sajid & Baig, 2007). This study is to investigate the satisfaction and loyalty among outpatients who received treatments in rural area clinic, Jengka Public Health Clinic, Pahang. It is also to find out the effectiveness of the health care services provided by the public rural clinic to their rural outpatients who were not highly educated and earning a low family income (less than RM2000 per month). With fewer complaints from the outpatients unlike urban outpatients, it is important to determine the satisfaction among older, married women, workers outpatients and their loyalty towards the clinic. As a result, the married women outpatients agreed and strongly agreed with the medical care satisfaction they received while the older outpatients felt uncertain and satisfied with the treatment. Nevertheless, majority of the outpatients will return to the clinic for future treatment since the medical treatment fee was low.


Item Type: Conference or Workshop Item (Paper)
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Asmui, Mas 'udah
Subjects: H Social Sciences > HQ The family. Marriage. Woman > Older people. Gerontology (Social aspects)
H Social Sciences > HQ The family. Marriage. Woman > Wives. Mothers. Pregnant women
H Social Sciences > HT Communities. Classes. Races > Rural groups. Rural sociology
Divisions: Universiti Teknologi MARA, Pahang > Jengka Campus
Event Title: Prosiding KONAKA 2012
Event Dates: 5 - 6 November 2012
Page Range: pp. 218-228
Keywords: Older outpatient, Married women outpatient, Student, Public rural clinic
Date: 2012
URI: https://ir.uitm.edu.my/id/eprint/50130
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