Case study of Radiology Department, Columbia Asia Cheras / Jazmin Ahmad Johari, Nur Farhana Ab Kadir and Nurfarah Hanna Sahadan

Company analysis of Columbia Asia Hospital Cheras was conducted and designed to evaluate the 2017 Customer Satisfaction Index (Overall Hospital Performance) of Radiology Department. The analysis aim to identify the main problem of costumer dissatisfaction and to suggest the solution to overcome this matter. Overview Company analysis of Columbia Asia Hospital Cheras was done based on the 2017 Customer Satisfaction Index (Overall Hospital Performance). Rating shown that the Radiology Department scored 99.8%. This shown that the department did not achieved the target that was set by the management, which was 100%. Most of the bad reviews are related to long waiting time to undergo radiological procedures in the Radiology Department.