Application of queuing theory in analysing bus delay at two bus terminals / Nur Athirah Haron, Nur Syafika Izzati Berhanudin and Siti Shahirah Mohd Redzuan

This research present the queuing theory could be used in real life to solve some problems in tenn of arrival of customer represented as a bus and service time spent in the system. Issue that causes delay occur when busses needs to spend more time in queue. In the same time, the waiting time for busses depends on how many servers that having in the system. Next, the research was conduct between two tenninals which were Tenninal One Seremban and Kajang Bus Terminal. It focuses on determine the operating characteristics of queuing theory of single - channel single phase (M/M/1) and multi - channel single phase (M/M/3). After operating characteristics could be determined, the effectiveness of bus movement between two bus terminals that having same natures of single - channel single phase (M/M/ l) and multi - channel single phase (M/M/3) could be compared. The results show that, a lower value for utilisation factor for single and multiple berth at Terminal One Seremban were more favour than Kajang Bus Station. The values were 0.1852 and 0.7777 for single and multiple berth respectively compared to 0.875 and 0.2222 respectively for Kajang Bus Terminal. A validation by using ARENA Software can determine the accuracy between the actual data.