Establishing performance indicators for water supply services / Azizah Salleh

Salleh, Azizah (2005) Establishing performance indicators for water supply services / Azizah Salleh. [Student Project] (Submitted)

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Abstract

The Water Supply Industry in Malaysia is currently undergoing radical changes that may turn chaotic in the absence of proper monitoring and control. The fast pace of changes occurring in the industry includes privatization of services as well as the transfer of control of the industry from State governments to the Federal Government. Regulators need a proper tool to ensure that all organizations involved in the industry conform to a certain set of standards. Performance Indicators are able to reflect the performance levels of these organizations as a guarantee that the products and services provided will satisfy the consumers. Since the practice of using Performance Indicators is a relatively new one, there have been very few studies conducted to produce a standard set of Performance Indicators for use by the whole industry. This study involves the investigation of actual present practices concerning Performance Indicators in local organizations involved in the Water Supply industry, through the use of questionnaires and interviews, and comparing with practices as reported in available literature. Comparison is also made to practices (as reported in literature) in other countries. Focus is given to Performance Indicators from a management point of view. No attempt is made to develop new Performance Indicators and no benchmark figures are established in this report. The final recommendations are sets of Performance Indicators for management of Water Supply Service providers.

Metadata

Item Type: Student Project
Creators:
Creators
Email
Salleh, Azizah
2002378440
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Abdul Talib, Suhaimi (Prof. Ir. Sr. Dr. )
UNSPECIFIED
Subjects: T Technology > TD Environmental technology. Sanitary engineering > Water supply for domestic and industrial purposes > Qualities of water. Water quality
T Technology > TD Environmental technology. Sanitary engineering > Water supply for domestic and industrial purposes > Water purification. Water treatment and conditioning. Saline water conversion
T Technology > TD Environmental technology. Sanitary engineering > Water supply for domestic and industrial purposes > Water distribution systems
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Civil Engineering
Programme: Bachelor Engineering (Hons) (Civil)
Item ID: 49221
Uncontrolled Keywords: water, supply, services
URI: https://ir.uitm.edu.my/id/eprint/49221

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