Study on customer satisfaction with the performance of cleaning service / Nurul Fadzlin Najwa Mohd Makki

Mohd Makki, Nurul Fadzlin Najwa (2018) Study on customer satisfaction with the performance of cleaning service / Nurul Fadzlin Najwa Mohd Makki. Industrial Training. Universiti Teknologi Mara, Perak, Seri Iskandar, Perak.

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Abstract

In this chapter, it will define on what the customer satisfaction is and how the customer satisfaction can be very important in an organization. Besides, this chapter will also explain on how the customer satisfaction can be measured and how the data is been collected. In addition, the definition of cleaning service with its purpose will be explained in this chapter. General guidelines of cleaning service which should be taken into considered to everyone is also included. There is a correlation between customer satisfactions with the performance of cleaning service which will be explained more in this chapter.

Metadata

Item Type: Monograph (Industrial Training)
Creators:
Creators
Email
Mohd Makki, Nurul Fadzlin Najwa
2015810628
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Mohd Noor, Norehan
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Theory. Method. Relation to other subjects. > Environmental aspects
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Theory. Method. Relation to other subjects. > Environmental aspects > Malaysia
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Support services
H Social Sciences > HD Industries. Land use. Labor > Service industries
Divisions: Universiti Teknologi MARA, Perak > Seri Iskandar Campus > Faculty of Architecture, Planning and Surveying
Item ID: 46733
Uncontrolled Keywords: Cleaning Service, Customer satisfaction, Performance
URI: https://ir.uitm.edu.my/id/eprint/46733

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46733

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