Automatic rainbow carwash Puncak Alam / Norita Abdullah ...[et al.]

Abdullah, Norita and Mohamad Mahmod Yap, Suraya and Zulkepli, Izzah Izzati and Che Wan Raksan, Che Wan Husaitul Raki'in and Ahmad Yani, Noor Syazwani (2018) Automatic rainbow carwash Puncak Alam / Norita Abdullah ...[et al.]. [Entrepreneurship Project] (Unpublished)

Abstract

Rainbow Car wash will be providing customers with three services: exterior car washing, interior cleaning, and detailing. Rainbow Carwash has no true competitors that are trying to offer high quality services for a reasonable rate. Most are trying to compete on price alone. Rainbow Carwash ability to provide a high quality service both in regard to the actual washing as well as customer service is all based on their ability to find the best employees. Hiring the best employee is cost effective because it decreases HR costs associated with turnover and other employee costs. Hiring the best employees and making sure that they are well taken care of ensure that they in turn take care of the customers. Study after study proves that a happy employee is far more likely to provide the highest level of customer services compares to an employee who is not • happy and feels that they are being taken advantage of.

Metadata

Item Type: Entrepreneurship Project
Creators:
Creators
Email / ID Num.
Abdullah, Norita
2014753129
Mohamad Mahmod Yap, Suraya
2014998293
Zulkepli, Izzah Izzati
2015484452
Che Wan Raksan, Che Wan Husaitul Raki'in
2017988449
Ahmad Yani, Noor Syazwani
2015198187
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Zainal Abidin, Zanariah
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Industry > Small and medium-sized business. History
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Planning. Business planning. Strategic planning
H Social Sciences > HF Commerce > Business
H Social Sciences > HF Commerce > Marketing
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Business and Management
Keywords: car wash, puncak alam, quality
Date: June 2018
URI: https://ir.uitm.edu.my/id/eprint/46063
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