Management of Telekom Malaysia Berhad's non payment accounts / Mohamad Yahya Mohamad Wasly ... [et al.]

Mohamad Wasly, Mohamad Yahya and Hadi, Muhammad Marcus and Ahmad, Rohani and Safri Awang, Surya and Nor, Mohamed (2008) Management of Telekom Malaysia Berhad's non payment accounts / Mohamad Yahya Mohamad Wasly ... [et al.]. Masters thesis, Universiti Teknologi MARA Cawangan Sarawak.


Non-payment (NP) of residential fixed line telephony has affected Telekom Malaysia Berhad (TM) profitability and adversely its cash flow. Management concerned has encouraged the group to review and analyze the factors that affect TM NP, besides proposing preventive and corrective actions to combat the TM NP. The scope of the study is limited to the normal residential telephony customers only and includes the household characteristics for TM residential customers who are pending disconnection in Kuching. A simple random sampling technique was employed so as to give an equal chance for the respondents to be selected and get more representative findings. For this study, questionnaires were used for data collection via distribute phone calls and face-to-face interviews. A total of 109 responses were received from 150 selected respondents. Likert scaling questionnaires were employed due to its simplicity, easy to construct and administer. The questionnaire had been pilottested before the actual questionnaires were distributed.


Item Type: Thesis (Masters)
Email / ID Num.
Mohamad Wasly, Mohamad Yahya
Hadi, Muhammad Marcus
Ahmad, Rohani
Safri Awang, Surya
Nor, Mohamed
Subjects: H Social Sciences > HE Transportation and Communications > Telecommunication industry. Telegraph
H Social Sciences > HE Transportation and Communications > Telephone industry
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management
Programme: Executive Masters Business Administration
Keywords: Telekom Malaysia, line telephony,non payment accounts
Date: April 2008
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