Users’ trust in electronic commerce applications / Ferdinand Jilan Anak Dawie and Mohd Sazili Shahibi

Dawie, Ferdinand Jilan and Shahibi, Mohd Sazili (2020) Users’ trust in electronic commerce applications / Ferdinand Jilan Anak Dawie and Mohd Sazili Shahibi. Journal of Information and Knowledge Management (JIKM), 10 (2). pp. 117-134. ISSN 2289-5337

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Abstract

System security, Ease of Use, Information Clarity, Information Accuracy, Users’ Support, and Services Responsiveness were identified as factors that may have a significant relationship with Users’ Trust in using EC Applications. There are 330 questionnaires were distributed to young internet users, but 300 data were accepted meanwhile the remaining 30 data were rejected due to incompleteness of the data. The data of this study were analyzed using SPSS and Smart PLS software. The result of this study shows that System Security, Information Accuracy and Responsiveness has significant joint effect with Users’ Trust while Ease of Use, Information Clarity and User Support did not show any significant relationship

Metadata

Item Type: Article
Creators:
Creators
Email
Dawie, Ferdinand Jilan
UNSPECIFIED
Shahibi, Mohd Sazili
UNSPECIFIED
Subjects: Z Bibliography. Library Science. Information Resources (General) > Library Science. Information Science
Z Bibliography. Library Science. Information Resources (General) > Information organization
Z Bibliography. Library Science. Information Resources (General) > University and college. Academic libraries
Divisions: Universiti Teknologi MARA, Selangor > Puncak Perdana Campus > Faculty of Information Management
Journal or Publication Title: Journal of Information and Knowledge Management (JIKM)
UiTM Journal Collections: UiTM Journal > International Journal of Information and Knowledge Management (JIKM)
ISSN: 2289-5337
Volume: 10
Number: 2
Page Range: pp. 117-134
Item ID: 43873
Uncontrolled Keywords: Library Science, Information System Management, Electronic Commerce
URI: https://ir.uitm.edu.my/id/eprint/43873

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43873

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