The impact of strategic outsourcing on Malaysian hospitals' performance / Elie Azureen Ismail

Outsourcing is the procurement of products or services from sources that are external to the organization. The outsourcing of services or contracting out is seen as a way to improve the resources and the capabilities of an organization through an achievement in providing better quality in services as well as better performance. Organizations considered outsourcing^ when it is believed that certain support functions can be completed faster, cheaper, or better by an outside organization. Notably, organizations were typically outsourcing the support services that are particularly prevalent such as catering, information technology management, pensions and public relations and others. Outsourcing is not only seen as away to reduce cost but it has a great potential to exert influence on other operations' objectives that gives organizations different strategic advantages in order to respond to the increasing customer demands and fierce competition.