Public survey on new In-flight food delivery and waste collection system / Farah Diana Ishak... [et al.]

Ishak, Farah Diana and I. Romli, Fairuz and Abdul Rahman, Kawthar (2019) Public survey on new In-flight food delivery and waste collection system / Farah Diana Ishak... [et al.]. Journal of Mechanical Engineering (JMechE), SI 5 (4). ISSN 18235514


The market competition in commercial air transportation industry today is very intense and many airlines are forced to search for new ways to attract potential passengers to their offered flight services. A few studies have shown that service quality is one of the key factors that influence passengers' loyalty to an airline. This includes particularly the in-flight services, which are the main opportunities for airlines to make good impression to their passengers with regards to their overall service. The in-flight food delivery and waste collection process is the primary interest of this study. It is believed that the current manual process of delivering food to passengers and collecting waste afterwards can be significantly improved by automating the process. A public survey is conducted at two major international airports in Malaysia to obtain feedback from the passengers regarding the current and proposed automated food delivery and waste collection processes. Overall, it can be taken that the public has responded positively to the idea. In addition, some characteristics of the proposed process are also established from the survey results, which can be applied when designing and developing the new system.


Item Type: Article
Email / ID Num.
Ishak, Farah Diana
I. Romli, Fairuz
Abdul Rahman, Kawthar
Subjects: T Technology > T Technology (General) > Information technology. Information systems
T Technology > TJ Mechanical engineering and machinery
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Mechanical Engineering
Journal or Publication Title: Journal of Mechanical Engineering (JMechE)
UiTM Journal Collections: UiTM Journal > Journal of Mechanical Engineering (JMechE)
ISSN: 18235514
Volume: SI 5
Number: 4
Keywords: in-flight service, food delivery, waste collection, public survey, commercial transport.
Date: 2019
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