Consumers’ intention to use mobile payment : a case of quick response (QR) code applications / Nur Fathin A. Rosli ... [et al.]

Nur Fathin, A. Rosli and Roslina, Ibrahim and Yazriwati, Yahya and Norziha M., M. Zainuddin and Suraya, Yaacob and Rasimah, C. M. Yusoff (2020) Consumers’ intention to use mobile payment : a case of quick response (QR) code applications / Nur Fathin A. Rosli ... [et al.]. Mathematical Sciences and Informatics Journal (MIJ), 1 (1). pp. 20-34. ISSN 2735-0703

Abstract

Many transactions, nowadays such as banking, transportations, online shopping and bills payments, are implemented using mobile payment. To date, many mobile payment services are available in Malaysia, with companies offering their services competitively. However, adoption rates in Malaysia are considered slow due to many reasons. This study investigates the factors that affect consumer intention to use mobile payment based on QR code technology. A proposed model based on the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model was adapted to identify the factors that affect the use of mobile payments. A survey instrument was developed based on the proposed model. Data were collected from 50 consumers who used QR code mobile payments in Klang Valley. The quantitative analysis method was adopted and the SPSS statistical tool was used to analyze the data using both descriptive and inferential statistics. Results have shown that several factors significantly affect consumer intention to use QR code-based payment namely performance expectancy, effort expectancy, hedonic motivation, habit, and trust. This study provides meaningful insight on the reasons why consumers used QR code-based payment.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Nur Fathin, A. Rosli
alia1993@graduate.utm.my
Roslina, Ibrahim
iroslina.kl@utm.my
Yazriwati, Yahya
yazriwati.kl@utm.my
Norziha M., M. Zainuddin
norziha.kl@utm.my
Suraya, Yaacob
suraya.yaacob@utm.my
Rasimah, C. M. Yusoff
rasimah.kl@utm.my
Subjects: Q Science > QA Mathematics > Mathematical statistics. Probabilities > Data processing
Q Science > QA Mathematics > Instruments and machines > Electronic Computers. Computer Science > Computer software > Application software
Divisions: Universiti Teknologi MARA, Perak > Tapah Campus
Journal or Publication Title: Mathematical Sciences and Informatics Journal (MIJ)
UiTM Journal Collections: UiTM Journal > Mathematical Science and Information Journal (MIJ)
ISSN: 2735-0703
Volume: 1
Number: 1
Page Range: pp. 20-34
Keywords: Acceptance; User Intention; Mobile payment; QR Codes
Date: August 2020
URI: https://ir.uitm.edu.my/id/eprint/38913
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38913

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