A study of knowledge workers and productivity in the commercial banking industry in Kuching / Rosita Suhaimi ...[et al.]

Suhaimi, Rosita and Song, Saw Imm and Chong, Vui Hok and Chong, Fen Nee (2002) A study of knowledge workers and productivity in the commercial banking industry in Kuching / Rosita Suhaimi ...[et al.]. [Research Reports] (Unpublished)

Abstract

This study seeks to understand the relationship between knowledge workers, the banking work environment and the impact of the work environment on the productivity of the commercial banks in Kuching. The definition of the work environment includes Peter Drucker's 6 factors, namely task identification, autonomy , continuous innovation, continuous learning, importance of quality and employee as asset. Productivity of banks is measured using productivity measures such as counter transactions per day, loan applications processed/approved, values of deposits, value of credit approved, gross profit before tax, and average cost per employee.

Metadata

Item Type: Research Reports
Creators:
Creators
Email / ID Num.
Suhaimi, Rosita
UNSPECIFIED
Song, Saw Imm
UNSPECIFIED
Chong, Vui Hok
UNSPECIFIED
Chong, Fen Nee
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Industrial productivity
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Knowledge management. Organizational learning
H Social Sciences > HG Finance > Banking
H Social Sciences > HG Finance > General works. Financial institutions
H Social Sciences > H Social Sciences (General) > Research
Divisions: Universiti Teknologi MARA, Sarawak > Research Management Institute (RMI)
Keywords: Knowledge workers, Productivity, Banking industry, Kuching
Date: December 2002
URI: https://ir.uitm.edu.my/id/eprint/37269
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