The relationship between dimensions of leadership styles and job satisfaction / Noor Syahira Hiri... [et al.]

Hiri, Noor Syahira and Annuar, Mohamad Nor and Basik, Petrus (2015) The relationship between dimensions of leadership styles and job satisfaction / Noor Syahira Hiri... [et al.]. Masters thesis, Universiti Teknologi MARA Cawangan Sarawak.


Human capital development are issues and challenges faced by the Royal Malaysian Customs Department and the changing nature of work, society, social values, norms create new demands for leaders to inspire society effectively and achieved the desired outcomes. Leadership as a component that drives human capital development is one of the significant elements that have potential to develop organizational performance and effectiveness. The relationship between leadership style and job satisfaction has been concerted in many of the previous research. In this research, the four types of leadership styles’ dimensions are considered to test its relationship with employees’ job satisfaction and the research try to determine what is the strongest dimensions that affect employees’ job satisfaction. The objectives of this research is to determine the critical dimensions of Leadership Style that affect employees’ job satisfaction, to determine relationship between the dimensions of Leadership Style and employees’ job satisfaction and to examine the strength of relationship between the dimensions of Leadership Style towards employees’ job satisfaction. Methodology used in this research is a quantitative survey using questionnaires sets distributed via drop and collect method among employees graded W17 until W26 of Royal Malaysian Customs, Kuching, Sarawak. This research meant to benefit the department itself, future researchers and other organization. This research would provide in-depth understanding on how dimensions of leadership styles affect job satisfactions. Based on findings, several recommendations have been proposed for improvement in the near future.


Item Type: Thesis (Masters)
Email / ID Num.
Hiri, Noor Syahira
Annuar, Mohamad Nor
Basik, Petrus
Subjects: B Philosophy. Psychology. Religion > BF Psychology > Motivation
B Philosophy. Psychology. Religion > BF Psychology > Personality
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Arshad Ayub Graduate Business School (AAGBS)
Programme: Master in Business Administration
Keywords: Job Satisfaction, Leadership, Leadership Styles, Dimensions, Transformational leadership, Transactional leadership, Kastam, Royal Malaysian Customs, Human Recourses, Management by Exceptions, Contingent Rewards, Supportive Leadership, Inspirational Communications
Date: July 2015
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