Research approaches in examining M-Government Services: an investigation / Noor Suriana Abu Bakar ... [et al.]

Abu Bakar, Noor Suriana and Abdul Rahman, Azizah and Abdul Hamid, Haza Nuzly (2014) Research approaches in examining M-Government Services: an investigation / Noor Suriana Abu Bakar ... [et al.]. In: TeSSHI 2014, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.


Mobile government, which is an emergent phenomenon, represents a solution for many countries to reach their citizens and to improve the services of government-to-citizens (G2C). Hence, most researchers have merely focused on the citizens’ adoption and usage issues, security, implementation and transformation, and the success factors of m-government services. However, in order to proceed with the study on examining the m-government services, it is vital to first analyze the most suitable research method that can be used. Thus, this paper investigated the research approaches used for examining m-government services by reviewing 37 papers that are related to this topic, which were retrieved from four online databases: a) IEEE Xplore, b) Science Direct, c) Emerald, and d) ACM Digital Library. Only papers from 2007 to 2014 were selected for further review. The findings suggested that the survey method was mostly used to examine the m-government services.


Item Type: Conference or Workshop Item (Paper)
Email / ID Num.
Abu Bakar, Noor Suriana
Abdul Rahman, Azizah
Abdul Hamid, Haza Nuzly
Subjects: J Political Science > JF Political institutions and public administration > Public administration > Internet in public administration. Automatic data processing. Electronic data processing
J Political Science > JS Local government. Municipal government
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus
Event Title: TeSSHI 2014
Event Dates: 5 & 6 Nov 2014
Page Range: pp. 634-644
Keywords: m-government, m-government services, research approaches
Date: November 2014
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