The facilities management standard service category / Zuraihana Ahmad Zawawi ... [et al.]

Zuraihana, Ahmad Zawawi and Wan Samsulzamani, Wan Hamdan and NurAzfahani, Ahmad and Nurul Fadzila, Zahari (2015) The facilities management standard service category / Zuraihana Ahmad Zawawi ... [et al.]. In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

Abstract

In Facilities Management (FM) industry, there are a variety of requirements for different standards of service
ranging from superior to basic for similar service provision. Also, there is not enough detail provided at the outset
of the procurement in order for suppliers to accurately price the services required. According to Mather-Derrick
(2012), the establishment of the standard service category is important to provide guidance and a framework for
the development of the required scope of service to be procured and must be used when considering the options for the procurement of FM services. However, the standard service category for FM service provider in Malaysia has
not been established yet. Thus, this paper is aimed to propose a FM standard service category to be as guidance in Malaysia FM industry. A set of questionnaire was designed upon literature and previous research done to gather the required information. The study is subjected to FM organizations in private sectors and only the personnel at management level are assessed. The standard categories of FM service which will be proposed are single service,
bundled service, integrated facilities management, total facilities management, building-related service, user-related service and single-multi service. The identification of the appropriate standard service category is the key to the success of the delivery of FM services and a more holistic approach to the strategic decision making.

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
Email / ID Num.
Zuraihana, Ahmad Zawawi
zuraihana@perak.uitm.edu.my
Wan Samsulzamani, Wan Hamdan
UNSPECIFIED
NurAzfahani, Ahmad
UNSPECIFIED
Nurul Fadzila, Zahari
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Land use > Real estate business. Real property
H Social Sciences > HD Industries. Land use. Labor > Land use > Real estate business. Real property > Rental property. Rental housing. Real estate management > Malaysia
Divisions: Universiti Teknologi MARA, Perak > Seri Iskandar Campus
Event Title: Proceedings of Postgraduate Conference on Global Green Issues (Go Green)
Event Dates: 7-8 October 2015
Page Range: pp. 273-278
Keywords: facilities management; services; standard service category
Date: 2015
URI: https://ir.uitm.edu.my/id/eprint/33231
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