Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq

Jaafar, Harlina Suzana and Rafiq, Mohammed (2005) Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq. Gading Business and Management Journal, 9 (1). pp. 65-79. ISSN 2600-7568

Abstract

This paper proposes a conceptual model aimed at investigating the effects of logistics service quality and relationship quality on commitment in a third party relationship context. It examines customer perceptions of logistics services provided by third party logistics companies. The model incorporates Logistics Service Quality (LSQ) framework (Mentzer et al (2001), which is the recent scale for measuring logistics service quality developed in a single firm in the United States that was rigorously tested. It also explores the causal relationships among the dimensions that make up relationship quality that was previously considered as a global measure and by considering commitment as the critical outcome dimension.

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Item Type: Article
Creators:
Creators
Email / ID Num.
Jaafar, Harlina Suzana
UNSPECIFIED
Rafiq, Mohammed
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Industry
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Business logistics
H Social Sciences > HD Industries. Land use. Labor > Business analysts
Divisions: Universiti Teknologi MARA, Pahang > Jengka Campus
Journal or Publication Title: Gading Business and Management Journal
UiTM Journal Collections: UiTM Journal > Gading Journal for the Social Sciences (GADINGSS)
ISSN: 2600-7568
Volume: 9
Number: 1
Page Range: pp. 65-79
Keywords: Logistics service, Logistics service quality
Date: June 2005
URI: https://ir.uitm.edu.my/id/eprint/31532
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