New media adoptions and organisational citizenship behaviours among corporate communication practitioners / Wardatul Hayat Adnan

Adnan, Wardatul Hayat (2018) New media adoptions and organisational citizenship behaviours among corporate communication practitioners / Wardatul Hayat Adnan. PhD thesis, Universiti Teknologi MARA.


Industry 4.0 is a name for the current trend of an automation and data exchange in manufacturing technologies. It includes cyber-physical systems the internet of things (IoT), cloud computing and cognitive computing. The readiness of the people in organisation is at critical stage in order to run the organisation smoothly. This study aims to explore the acceptance and use of new media among corporate communication practitioners and to examine the influence on organizational citizenship behaviour. The study employs quantitative methodology of cross sectional – correctional survey. A set of questionnaires containing 4 sections measuring all instruments in the study were conducted on 268 corporate communication practitioners. Off 268, 62 males and 206 females selected using stratified random sampling among corporate communication practitioners working with MNC’s in Malaysia. For data analysis, SPSS statistical software was utilized for preliminary data processing and Structural Equation Modelling (SEM) of AMOS was used for exploratory data analysis and multi-correlational analysis. There are 16 hypotheses developed in the study. All hypothesis is accepted due to its significance. However, further findings lead to 3 constructs to be dropped due to its fitness in full CCNA model [NMEE, CCSB & OCB]. Testing on the three mediators [NMPE, CCUB and CCSB] is partially mediate between the two variables. Demographical factors [Gender, age, working experience & level of Education] moderate the relationship in the full model. Therefore, the final contributions of Corporate Communication New Media Acceptance (CCNA) model consist of five final constructs [NMSI, NMFC, NMPE, CCBI & CCUB]. The CCNA model are expected to assist corporate communication practitioners in improving their performance as well as towards Ministry of Higher Education in revising the structure by highlighting the importance of new media & Ministry of Human Resource will benefit from the study to increase company efficiency, productivity and contribute to high gross domestic profit (GDP) and policy amendment based on current demand and new media usage in industrial practices moving forward in fulfilling industry 4.0.


Item Type: Thesis (PhD)
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Adnan, Wardatul Hayat
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Thesis advisor
Yaacob, Mohamad (Dr.)
Subjects: P Language and Literature > P Philology. Linguistics > Communication. Mass media
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Communication and Media Studies
Programme: Doctor of Philosophy Mass Communication (New Media and Public Relations) -
Keywords: Organisation, Industry 4.0, Media
Date: 2018
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