A study on application of credit policy at Tenaga Nasional Berhad (TNB) / Natasha Mohamad Nor

Organization cannot exist without a policy. Policy is a very important element that each organization must have in order to guide their staff dealing with daily basis work. The purpose of this study is to know the application of credit policy in TNB. This case study focuses on TNB credit policy and how they use their credit policy to collect their account receivables. Besides that, the researcher also would want to find the differences from the theory and what are being practiced in TNB business operation. In this study, the researcher has conducted an interview with the executives and collects the information from the observation, website, journals, books, article and annual report. From the researcher view, the researcher found that TNB has applied the credit policy that refers to the customers make payment which they receive the electricity bills that been issued every month by the reading from Meter Reader. Once the bills been received, it shows that the payment of the bills will be due in 30 days starting from the day of the bill been issued. In conclusion, some suggestion and recommendation have been made to minimize the problem occur in TNB. These are important because it will help Tenaga Nasional Berhad (TNB) to improve their weaknesses in receiving payment from the customer in the appropriate of time. From the study, the researcher also have identify that a good relationship between TNB and customers also very important because it cause the loyalty of a customer towards an organization.