Information and Communication Technology (ICT) and local governance : a case study of Perbadanan Putrajaya / Ahmad Saiful Azlin Puteh Salin

Rapid advancements in the field of information and communication technology (ICT)
have significant effects on organizations to fulfill their objectives. However, the extent
of ICT adoption by the local authorities in Malaysia to enhance their local governance is
still under research. This study was carried out with the objectives to analyse the
initiatives of Perbadanan Putrajaya, a local authority responsible of managing Putrajaya
in incorporating ICT in its local governance. It also explored the trends in local
governance and find out how ICT affected these trends. Furthermore, it's determined the
factors that underpinned Perbadanan Putrajaya to incorporate ICT in its governance. An
interview was conducted with the Deputy Director of the Information System Division
and observations were also made with regards to the community portal of Perbadanan
Putrajaya, MyPutrajaya.net. The findings suggested that the implementation of the ICT
Master Plan and the community portal were the major initiatives taken by Perbadanan
Putrajaya in incorporating ICT in its local governance. Moreover, all the six local
governance trends examined namely integrated, transparent, developmental, strategic,
networking and promotional did exist and ICT had enhanced them further. Finally, it
was concluded that policy, economy and technology are the important factors that
underpinned the capability of Perbadanan Putrajaya to incorporate ICT in its local
governance.