The relationship of Total Quality Management (TQM) upon employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. / Azatulaein Jamaluddin

Total Quality Management (TQM) is process to arrangmg a constant
enhancement for presentation of both manufacturing and service organization while role
conflict is communal psychological stressors that have been adjusted in the early level of
study that connected to work stress. The purpose of this research was to examine the
relationship of TQM practices with employees' role conflict in Akademi Laut Malaysia
(ALAM) Sdn. Bhd. Melaka. The scope of this research study focused on the middle and
lower employees in ALAM organization. The instrument that was used to gather data is
by distributing questionnaires. The questionnaires were distributed to 118 respondents at
ALAM, Melaka. The findings indicated that customer focus and information analysis
practices were observed to significant in order to reduce role conflict among ALAM's
employees and descriptive statistic showed employees considered neutral for role conflict
variables. Therefore, it was recommended that specific training must be provided,
policies and procedures in organization must be standardized and good relationship with
stakeholder must be maintained to make sure others TQM practice such as human
resource focus, strategic planning and process management will be able to reduce role
conflict among employees.