An Empirical Investigation of Software Quality Improvement / Mohd Zamri Md Zin

Md Zin, Mohd Zamri (2004) An Empirical Investigation of Software Quality Improvement / Mohd Zamri Md Zin. Degree thesis, Universiti Teknologi MARA.


Quality has become essential for ensuring that a software company's product meet the
customer needs and wants. Although they sold well on the market, they also have
need for improvements. Today, improving software quality has become one of the
requirements that a software company need to focus before their product will be
deliver to the customers. In software engineering fields, there are many approaches
that suggest ways for improving a quality of software but each approaches defines
software quality with different ideas, views and characteristics.
Some of software companies have developed their own approach that provides
a guideline for measuring and monitoring quality. Often the approach is
unconsciously selected as a side effect of some other business decision. Over the past
few years, many quality models have been built by a number of researchers to aid in
this effort. For instance, McCall's models was proposed by McCall, Richards and
Walters in 1977, ISO 9126 models was proposed by the International Organization for
Standardization (ISO) in 1992, Capability Maturity Model (CMM) was proposed by
Software Engineering Institute (SEI) and used by the software community during
This research was identifying the existing approach for improving software
quality that proposed by previous researchers in software engineering fields. Then,
investigation was done in order to identify the approaches currently used by software
companies in Malaysia. Those approaches were analyzed in order to find out the
strength and drawback. The results of this research was summarized as a conclusion
and make a recommendation to help software companies improve their quality of
software product an affordable manner while also keeping business goals in focus.


Item Type: Thesis (Degree)
Email / ID Num.
Md Zin, Mohd Zamri
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Computer and Mathematical Sciences
Keywords: Software, quality, software house
Date: 2004
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