Analyzing students’ perception towards higher education amenities in a public university in Terengganu / Zildawarni Irwan … [et al.]

Irwan, Zildawarni and Mohd Akhir, Noor Erni Fazlina and Rani, Norhamimah and Zakaria, Noorul Huda (2016) Analyzing students’ perception towards higher education amenities in a public university in Terengganu / Zildawarni Irwan … [et al.]. e-Academia Journal, 5 (2). pp. 16-22. ISSN 2289-6589 (Unpublished)


Provision of quality services is one of the most important priorities in higher education institutions. This quality comes from the combination of excellent learning process and students’ satisfaction on the service delivered. Positive perception or acceptance on quality of services is vital to ensure the sustainability of higher learning. Therefore, this study aims to analyze students’ perception towards amenities provided by a public university in Terengganu. The amenities investigated in the study consisted of lecture rooms, laboratory, cafeteria, hostel, vehicle and traffic, and electricity and water supply. The primary data of this study was collected using questionnaires. Participants of the study consisted of 108 students who were randomly selected. The study revealed that students’ perceptions towards amenities provided were average with the score mean value 4.62. The students agreed that the lecture rooms provided by the university are mostly conducive and comfortable. However, the students were mostly not satisfied with the cafeteria. Thus, it is hoped that the finding of the study can give insights to the public university management to improve the amenities towards achieving sustainability of campuses.


Item Type: Article
Email / ID Num.
Irwan, Zildawarni
Mohd Akhir, Noor Erni Fazlina
Rani, Norhamimah
Zakaria, Noorul Huda
Subjects: L Education > LB Theory and practice of education > Higher Education
L Education > LG Individual institutions > Asia > Malaysia
Divisions: Universiti Teknologi MARA, Terengganu
Journal or Publication Title: e-Academia Journal
UiTM Journal Collections: UiTM Journal > e-Academia Journal (e-AJ)
ISSN: 2289-6589
Volume: 5
Number: 2
Page Range: pp. 16-22
Keywords: students’ perception; higher education amenities; public university; gender differences; lecture room; cafeteria
Date: 2016
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