AI chatbot in healthcare: an umbrella review of evidence synthesis

Abdul Jalil, Muhammad Ariq Izzuddin and Linoby, Adam Feizrel (2026) AI chatbot in healthcare: an umbrella review of evidence synthesis. In: International Graduate Colloquium: Sports and Physical Exercise Assembly of Knowledge Sharing (i-SPEAK) 2026, Series 1. Universiti Teknologi MARA, Negeri Sembilan, p. 56. ISBN 9786297989013

Abstract

An umbrella review examining artificial intelligence chatbots in healthcare reveals mixed clinical outcomes, with positive impacts noted for treatment compliance and depressive symptoms, alongside high initial user satisfaction despite poor long-term retention. Despite these promising signals, widespread adoption remains hindered by inconsistent engagement, technical limitations, uneven evaluation standards, and limited integration into care processes and electronic health records.

Item Details

Item Type:	Book Section
Creators:	Creators Email / ID Num. Abdul Jalil, Muhammad Ariq Izzuddin UNSPECIFIED Linoby, Adam Feizrel UNSPECIFIED
Subjects:	W Medicine. Health Professions > WA Public Health > Health Issues of Specific Groups of People T Technology > T Technology (General) > Information technology. Information systems
Divisions:	Universiti Teknologi MARA, Negeri Sembilan > Seremban Campus
Page Range:	p. 56
Keywords:	AI chatbots, healthcare, umbrella review, evidence synthesis, transparency and safety
Date:	February 2026
URI:	https://ir.uitm.edu.my/id/eprint/147781

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