FUNCsiFlex: an innovative digital framework for enhancing functional workflow efficiency in higher education

Mohd Jody, Jeniwaty and Razali, Hazariah Yais and Haris, Siti Melinda and Mohd Shazali, Nurliyana and Ab. Rahman, Farah Adilla and Moulton, Noorie Haryanie and Zakaria, Nor Zakiahanim and Rahim, Mohd Nor and Razali, Mohd Hairuz and Yaacob, Mohd Rushdan (2025) FUNCsiFlex: an innovative digital framework for enhancing functional workflow efficiency in higher education. In: Negeri Sembilan International Exposition (NSIEx) & Research Symposium 2025: e-Book of Extended Abstract. Universiti Teknologi MARA, Negeri Sembilan, pp. 301-305. ISBN 9786299595373
Abstract

FUNCsiFlex, initiated by the Innovative and Creative Group (KIK) from Faculty of Administrative Science and Policy Studies (FSPPP), aims to revamp the Faculty’s Quality Manual by introducing a digital and function-based structure. The manual had previously faced challenges such as outdated content, poor accessibility, and lack of clarity in procedures. Leveraging internal expertise, the new approach embeds a functional process flow that reflects real tasks across five core management areas. This innovation enhances documentation transparency, staff understanding, and procedural compliance. The initiative contributes to institutional governance excellence and boosts audit performance, with significant potential for replication and commercialization across faculties and other higher learning institutions

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