Abstract
In today's dynamic market, the success of businesses like Apitz’s Barbershop & Academy hinges on adapting to evolving consumer preferences and technological advancements. This paper scrutinizes the current system of the establishment and proposes a comprehensive web-based solution to enhance customer experience and streamline the trainee registration process. Through a detailed SWOT analysis, the strengths, weaknesses, opportunities, and threats facing the company are identified, laying the groundwork for strategic improvements. The proposed system aims to revolutionize the online presence of Apitz’s Barbershop & Academy by introducing user-friendly interfaces for both customers and trainees. By implementing a robust booking system for customers and simplifying the registration process for trainees, the company seeks to improve operational efficiency, expand its market reach, and gain a competitive edge in the industry. Moreover, the commercial values of the proposed system are delineated, highlighting the potential for enhanced customer satisfaction, increased revenue streams, and strengthened market position. This paper underscores the significance of technological innovation and customer-centric strategies in driving growth and sustainability in the barbering industry, offering insights into the transformative potential of webbased solutions in the modern business landscape.
Metadata
| Item Type: | Book Section |
|---|---|
| Creators: | Creators Email / ID Num. Mohd Juffri, Ammar Haziq UNSPECIFIED Mad Soblee, Muhammad Noor Hamqzah UNSPECIFIED Roslin, Muhammad Riezki UNSPECIFIED Rasselan, Muhammad Irfan Raziq UNSPECIFIED Zuraimi, Hariz Irfan UNSPECIFIED Muhammad, Mohd Hilal hilalmuhd@uitm.edu.my |
| Contributors: | Contribution Name Email / ID Num. Editor Mohd Zukhi, Mohd Zhafri zhafri319@uitm.edu.my Editor Zakaria, Shahida Farhan shahidafarhan@uitm.edu.my Editor Shamsuddin, Norin Rahayu norinrahayu@uitm.edu.my |
| Subjects: | T Technology > T Technology (General) > Technological change > Technological innovations T Technology > T Technology (General) > Information technology. Information systems |
| Divisions: | Universiti Teknologi MARA, Kedah > Sg Petani Campus |
| Page Range: | p. 103 |
| Keywords: | Web based system, Customer experience, Trainee registration, Market expansion, Customer booking. |
| Date: | 2024 |
| URI: | https://ir.uitm.edu.my/id/eprint/143959 |
