Abstract
Libraries play a crucial role in delivering reliable information using emerging technologies like artificial intelligence (AI), specifically ChatGPT. This study systematically reviews 11 articles from Scopus and Web of Science, focusing on ChatGPT's implications for library services. The identified themes include information retrieval, reference assistance, language support, user engagement, personalization, information literacy, collection development, and cataloging and classification. While ChatGPT offers various benefits, challenges such as intellectual property, privacy, bias, accuracy, and reliability limitations exist. This article underscores the need for in-depth qualitative or quantitative studies to explore ChatGPT's potential in library services.
Metadata
| Item Type: | Article |
|---|---|
| Creators: | Creators Email / ID Num. Abdullah Sani, Mad Khir Johari madkhirjohari@uitm.edu.my Zakaria, Norizan nznorizanzakaria@gmail.com |
| Subjects: | Z Bibliography. Library Science. Information Resources > ZA Information resources (General) > Electronic information resources Z Bibliography. Library Science. Information Resources > ZA Information resources (General) > Digital libraries |
| Divisions: | Universiti Teknologi MARA, Selangor > Puncak Perdana Campus > Faculty of Information Management |
| Journal or Publication Title: | Environment-Behaviour Proceedings Journal |
| ISSN: | 2398-4287 |
| Event Title: | 2nd International Conference on Information Science, Technology, Management, Humanities, and Business |
| Event Dates: | 26-27 September 2023 |
| Volume: | 9 |
| Number: | SI18 |
| Page Range: | pp. 1-8 |
| Keywords: | ChatGPT, Library service, Implication, Systematic literature review |
| Date: | January 2024 |
| URI: | https://ir.uitm.edu.my/id/eprint/143428 |
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