A qualitative analysis of the perceptions of knowledge management practices in a public utility organisation

This study aims to determine what procurement professionals think are important and inspiring parts of an organisation's Knowledge Management (KM) plan. This study completed the indicated goal with one case study. Semi-structured interviews were used to collect data and analyse it using content analysis. The primary motivations for implementing Knowledge Management were managerial concern and dedication to a knowledgeable staff. This study found that respondents had average management expertise. The study also found that senior management should commit to comprehensive knowledge management methods and believed to commit to them to support worker empowerment. More resources are needed to train and teach Knowledge Management strategies to enhance commitment.