Factors influencing user satisfaction e-study public sector (EPSA) system: the case of civil servant

The technological era has revolutionized education, making it accessible to all. Malaysia's government introduced E-Study Public Sector (EPSA) as an online learning platform for government servants, but user feedback and satisfaction remain uncertain. A study involving 226 civil servants from the Ministry of Health found moderate learning satisfaction using EPSA. Inferential analysis using partial least square structural equation modeling (PLS- SEM) revealed a significant relationship between perceived ease of use, self-efficacy, and web design and content quality, except for perceived usefulness. The results suggest that e-learner satisfaction factors must be considered for continuous usage intention and organizational technological innovation.