Postgraduate students' utilization of web-based library and information services during covid-19 pandemic

This study examined the status and factors of postgraduate students' utilization of Web-based library and information services on output and outcome dimensions. During COVID-19, an online survey was conducted using stratified sampling, collecting 527 respondents from 20 Malaysian public universities. Library technology, support, and environment were the factors affecting WBLIS utilization. Each factor scored highly on usefulness, research support, and virtual space dimensions. Electronic databases were utilized heavily, and digital reference services were used the least. Most respondents' results, research skills and strategies improved with WBLIS utilization. Overall, the paper presents the descriptive findings to benefit academic libraries and universities.