User’s perception and evaluation toward library counter services in Malaysia.

The study of users' perceptions and evaluations towards library counter services investigated the respondents’ view on various types of services and facilities provided at public library’s counter. It focused on the placement of location and equipments at counter, staffs treatment, time spent and information acquisition. A questionnaire-based survey of thirteen major public libraries in Malaysia was conducted. It was found that the level of services and facilities provided at the counter were mostly meet users’ satisfaction. Some variables were not contributing positively to the perception of library’s counter services. This report discussed those factors and variables that are measured to identify the user’s perceptions and their evaluations.