Ranhill SAJ Sdn. Bhd.

This document outlines the practical training period spent at Ranhill SAJ Sdn. Bhd., situated in Pasir Gudang, Johor. It acts as a mandatory component for the Bachelor in Office System Management (Hons.) program within the Industrial Training (MGT666) subject at Universiti Teknologi MARA (UiTM). Lasting for a period of 24 weeks, equivalent to six months, from 11 August 2025 to 23 January 2026. The internship offered real-world insights into the workings of a public utility firm and chances to utilize classroom learning in a professional setting. Assigned to the Credit Unit as a Customer Service Assistant, the position facilitated direct engagement in customer support activities, credit control tasks, and routine office procedures. Responsibilities encompassed document handling, utilising internal software platforms, and maintaining involvement helped refine dialogue with colleagues and crucial work-related external parties. This capabilities, notably articulate communication, flexibility, efficient Adhering to the established format scheduling, for industrial and issue training reports, this including resolution. document commences with the student personal information, succeeded by an examination of Ranhill SAJ Sdn. Bhd. This examination covers the company's history, its declared aspirations and values, specific goals, organizational arrangement, and administrative protocols. The purpose is to furnish a thorough understanding of its functional design. An evaluative section highlights observations regarding the entity's standard procedures and the state of its operations. This section delivers understandings related to elements affecting output and the provision of services. Incorporated within this report is a SWOT assessment designed to pinpoint the corporation's advantages, shortcomings, potential avenues for advancement, and risks, thus allowing for a methodical appraisal of its working environment. To summarise, the on-the-job training at Ranhill SAJ Sdn. Bhd. delivered substantial real-world learning, improved preparedness for professional roles, and markedly bolstered career growth. The experience supplied an authentic viewpoint on the management of a public utility and reinforced both practical abilities and skill within the industry.