Transforming team communication through artificial intelligence in the Malaysian public sector: pan ways to enhanced collaboration, efficiency, an service delivery

Artificial Intelligence (Al) is transforming team communication and collaboration in the Malaysian public sector, offering potential improvements in efficiency and service delivery. While Al integration can enhance operational efficiencies and streamline processes (Mahusin et al., 2024), its adoption faces challenges such as lack of expertise, data privacy concerns, and resistance to organizational change (Mahusin et al., 2024; Roslan & Saferdin 2024). Al can improve public sector accountability, citizen engagement, and decision-making efficiency as well as address misinformation and provide personalized, responsive information. However, successful implementation requires ongoing training, capacity-building initiatives, and strong ethical guidelines. Furthermore, workforce agility is crucial for maximizing Al's potential in public service contexts, where unique challenges like resource limitations and bureaucratic rigidity exist.