Environment, Social and Governance (ESG) practices in high-rise residential buildings: building occupants’ perspective

The rising demand for sustainable and ethical practices underscores the need to integrate Environmental, Social, and Governance (ESG) principles into the built environment. While existing research focuses on industry perspectives, limited attention has been given to building occupants, despite them spending 90% of their time indoors, which directly impacts their health and well-being. This study aims to bridge the gap between industry- driven ESG initiatives and occupant expectations, promoting a more holistic approach to sustainable living. Thus, this study explores ESG practices from the perspective of high-rise residential occupants. The literature review identified 23 ESG criteria in property, categorised into 9 environmental, 8 social, and 6 governance aspects, assessing impact, sustainability, and responsible practices. Questionnaires will be distributed to high-rise residents in Klang Valley, with data analysed using reliability tests, including Cronbach’s Alpha, Arithmetic Mean, Mann- Whitney U, and Kruskal-Wallis. Findings obtained will offer valuable insights for industry practitioners to enhance ESG implementation by addressing occupant needs. Strengthening ESG integration in real estate can improve sustainability, ethical practices, and living conditions while increasing tenant satisfaction and potentially boosting property values.