Web-based water supply complaint management system

The proposed Web-Based Public Water Supply Complaint Management System developed using the latest Laravel framework intends to use modem digital technologies to improve the reporting and resolution of public water-related issues. It is designed to replace the traditional, manual process of submitting complaint through visiting water departments and fill in paper form. The System Development Life Cycle's Waterfall approach is used in the development phase. This project's main goal is to create and build a public complaint web application to itnprove overall water service delivery, enhance public involvement, and optimise complaint processing by utilising present web technology while increasing effectiveness and easiness for reporting and resolving water-related issues. The functionality and usability of the application will be thoroughly tested to ensure it meets the needs of the users.