Development of digital ticket reservation system for recreational park in Perlis using web-based application

This project aims to develop a web-based digital ticket reservation system for a recreational park in Perlis which is in Gua Kelam. The current manual ticketing process in Gua Kelam presents challenges such as long queues and limited accessibility. The system is developed to create a user-friendly interface where users are able to book their tickets online without the hassle of manually buying it at the counter. Following the System Development Life Cycle phases, the requirements, design, development, testing, and deployment of the system is analyzed to produce a well-functioning website, ready to be used by the general public. A survey was carried out during the testing phase of the system and the fmdings resulted to a majority of people opting for a digital ticket reservation system rather than a manual system. Through user feedback and evaluation, this project is intended to enhance ticketing operations, reduce waiting times, and improve the visitor experience. Successful implementation will support Gua Kelam in terms of management and provide a seamless journey for visitors.