Dental clinic appointment system using a web-based application integrated with WhatsApp Messenger

The Dental Clinic Appointment System is a web-based application to manage appointments for patients and admins at a non-government clinic. The purpose of implementing this system is to develop a web-based application enabling patients to request appointments online before they get dental services in the clinic (face to face) and manage the appointment information such as schedule, rating, and notification through the system. The Clinic Appointment system also aims to reduce the time taken by patients to get an appointment with dentist services. Furthermore, The Dental Clinic Appointment system is integrated with WhatsApp Messenger API technology to notify the patient about the appointment status update. The system uses the System Development Life Cycle (SDLC) by implementing the waterfall model as the methodology. Usability testing has been conducted to determine user acceptance by using a set of questionnaires where thirty participants were chosen to test and evaluate the Dental Clinic Appointment system. From the findings and analysis results, it was shown that the system was manageable, usable, and reached the participant's achievement. Hence, the system helps the appointment management between admin and patient to be more effective and smoother to complete the process.