New product development for CSS

This report describes Maintenance Request AI Tracker, an innovative propertymaintenance management system that streamlines the reporting, tracking, and resolution of tenants' complaints and maintenance concerns. The idea combines AI, automation, and a centralized digital dashboard to address the inefficiencies seen in traditional methods of maintenance reporting.

This idea intends to make building maintenance management simpler, faster, and more accurate. Current methods rely heavily on informal channels such as phone calls and WhatsApp messages, which leads to report duplication, information misplacement, response time delays, and a lack of appropriate tracking of maintenance progress. Maintenance Request AI Tracker addresses all of these limitations by creating a systematic, automated, and transparent method that speeds up decisions and gives property managers more control over operations (Hauashdh et al., 2022).