A conceptual framework: identifying the factors influencing satisfaction of post- occupancy in CCC-approved housing development

Post-occupancy satisfaction is a critical indicator of residential quality, especially in housing developments certified under Malaysia’s Certificate of Completion and Compliance (CCC). Although CCC certification verifies technical and regulatory compliance at the point of handover, numerous housing developments exhibit post- occupancy issues such as structural defects, poor indoor environmental quality, and inefficient maintenance. This conceptual paper aims to identify the key factors influencing post-occupancy satisfaction in CCC-certified housing developments. A qualitative approach was adopted, with the analysis grounded solely in secondary data from academic journal articles. The findings point to three significant factors affecting residents’ satisfaction: structural integrity and building safety, indoor environmental quality (IEQ), and housing design and layout. This paper highlights the gap between formal certification and the actual residential experience. It offers valuable insights for developers, policymakers, and regulatory bodies to reconsider how they integrate post-occupancy factors into housing policies and design practices. However, it also underscores the need for further research to explore regulatory enhancements that bridge the gap between CCC compliance and actual residential quality, ensuring housing developments not only meet compliance standards but also fulfil the needs of their residents.