The relationship of volunteer satisfaction on retention among university students

Mohd Sabri, Nurul Waridah and Lamat, Siti Aida (2025) The relationship of volunteer satisfaction on retention among university students. In: International Graduate Colloquium: Sports and Physical Exercise Assembly of Knowledge Sharing i-SPEAK 2025 Series 2. Universiti Teknologi MARA, Negeri Sembilan, pp. 246-247. ISBN 978-629-95953-5-9
Abstract

This study investigates the relationship between volunteer satisfaction and retention among university students, highlighting the importance of sustained involvement for the success of sporting events. Employing a quantitative approach with non-probability purposive sampling, researchers utilized the Volunteer Satisfaction Survey (VSS) and the Organizational Commitment Questionnaire (OCQ) to collect data via digital platforms. Through a non-experimental design and Pearson correlation analysis, the research examines how satisfaction levels influence a volunteer's intention to continue their service. The findings aim to provide insights into fostering long-term commitment and personal growth within higher education volunteer programs.

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