Arshad, Muhammad Danish Adam and Bakri, Nur Hani Syazwani
(2025)
The relationship between facility service quality and player satisfaction among UiTM Shah Alam football team.
In:
International Graduate Colloquium: Sports and Physical Exercise Assembly of Knowledge Sharing i-SPEAK 2025 Series 2.
Universiti Teknologi MARA, Negeri Sembilan, pp. 195-196.
ISBN 978-629-95953-5-9
Abstract
This study investigates the impact of facility service quality on player satisfaction among 30 purposively sampled UiTM Shah Alam football players. Utilizing the SERVQUAL model across six key dimensions, researchers employed a structured questionnaire and Jamovi software (version 2.6.22) to perform descriptive statistics and Pearson correlation analysis. The findings aim to identify critical service factors that influence player perceptions, providing actionable insights for facility management to optimize athletic development and team performance within a competitive university sports context
Metadata
| Item Type: | Book Section |
|---|---|
| Creators: | Creators Email / ID Num. Arshad, Muhammad Danish Adam UNSPECIFIED Bakri, Nur Hani Syazwani UNSPECIFIED |
| Subjects: | G Geography. Anthropology. Recreation > GV Recreation. Leisure > Physical education and training. Physical fitness G Geography. Anthropology. Recreation > GV Recreation. Leisure > Physical education and training. Physical fitness > Physical measurements. Physical tests, etc. > Testing. Evaluation of performance G Geography. Anthropology. Recreation > GV Recreation. Leisure > Sports |
| Divisions: | Universiti Teknologi MARA, Negeri Sembilan > Seremban Campus |
| Page Range: | pp. 195-196 |
| Keywords: | Service quality, player satisfaction, SERVQUAL, facility management |
| Date: | October 2025 |
| URI: | https://ir.uitm.edu.my/id/eprint/135735 |
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