Exploring the ways to enhance the facilities in MADAD: clarivo - window cleaning tool

This project takes a Human-Centred Design (HCD) approach to create a portable, ergonomic, and efficient cleaning tool organiser specifically for the cleaning staff at MADAD, a multifunctional religious and community service centre. By conducting onsite observations, interviews, and user analysis, the study uncovers the challenges mosque staff face in keeping prayer zones, staircases, and shared public areas clean. Some of the main issues include disorganised tools, the physical strain of carrying equipment up and down floors, and workflow inefficiencies caused by inconvenient storage spots. These challenges not only hinder productivity but also impact the cleanliness and sanctity of spaces that are vital for worship and community gatherings. The research utilised a mixed-method approach, blending qualitative insights from naturalistic observations and interviews with quantitative data gathered through structured questionnaires. Analysing this data revealed common patterns in staff behaviour, cultural sensitivities like gender-specific work zones, and the limitations of the current tools used on different surfaces such as tiles and carpets. These findings guided the design of a compact, multi-compartment cleaning organiser that enhances mobility, operates quietly, and is easy to use in prayer halls. The proposed solution aims to enhance the overall work experience for MADAD’s cleaning staff while maintaining the spiritual atmosphere of the mosque. It aligns with Sustainable Development Goals (SDGs) related to health, decent work, and community wellbeing, showcasing how thoughtful design can lead to practical, empathetic, and culturally respectful innovations. The insights gained from this project could serve as a valuable model for other religious institutions dealing with similar maintenance 31 6 challenges.