Abstract
This report summarizes my internship experience at the Retail Department of Tenaga Nasional Berhad (TNB), conducted as part of the requirements for the MGT666 course. The internship took place over a period of 6 month, during which I was given the opportunity to observe and participate in various operations and administrative activities related to customer service, electricity billing, and manage on enquiry and complaint. During my placement, I was assigned to assist in daily retail operations, which included managing customer inquiries, handling billing procedures, updating account records, and supporting outreach initiatives aimed at improving customer engagement. I also gained valuable exposure to how TNB integrates digital platforms to improve service delivery, such as the use of WhatsApp and online systems to provide faster access to electricity bills and service updates.
Metadata
| Item Type: | Monograph (Industrial Training) |
|---|---|
| Creators: | Creators Email / ID Num. Nor Mas Nizam, Nurin Amalin 2023385545 |
| Contributors: | Contribution Name Email / ID Num. Advisor Mohamed Azudin, Muhammad Zainuddin UNSPECIFIED |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management H Social Sciences > HF Commerce > Retail trade L Education > LC Special aspects of education > Types of education > Professional education > Interns. Internship programs |
| Divisions: | Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management |
| Keywords: | Tenaga Nasional Berhad, Internship, SWOT analysis |
| Date: | 2025 |
| URI: | https://ir.uitm.edu.my/id/eprint/134671 |
- Edit Item
![[thumbnail of 134671.pdf]](https://ir.uitm.edu.my/style/images/fileicons/text.png)
