PMCare Sdn Bhd

This report is about my time as an intern at PMCare Sdn Bhd, where I worked in the Operation Department (Careline) from March 3, 2025, to August 15, 2025. This was part of the Office Systems Management program at Universiti Teknologi MARA (UiTM). During my internship, my main job was to handle cold calls, help patients and providers with their questions about healthcare benefits, and give them accurate information in a professional and kind way. I also helped keep track of call information, update member records, and make sure that customer problems were handled properly when they needed to be. This job helped me get better at talking to people, solving problems, and helping customers. 1 learnt how to manage my time well, stay calm when things became tough, and give great service to clients from all kinds of backgrounds. I also learnt a lot about the healthcare support sector and how a professional contact centre works. Overall, this internship has helped me grow as a person and as a professional by helping me connect what I've learnt during my study with what I do in real life. The experience has made me more confident in my ability to handle administrative and customer service chores and has equipped me to perform well in a busy workplace.