Factors influencing customer acceptance of Ujrah concept in National Higher Education Fund Corporation (PTPTN)

The purpose of National Higher Education Fund Corporation or PTPTN is to ensure the establishment of an efficient financing available to eligible students However there are some controversial issue regarding ‘riba’ in this education fund that make some Muslims refuse to deal with PTPTN. Ujrah concept is being introduced to reduce the service charge offered of only one percent (1%) based on syariah in order to reduce the borrower’s burden. Ujrah can be defined as a financial charge for the utilization of services or manfaah. In the current economy context, it can be in the form of salary, wage, allowance, commission and alike. Only 23% or 257,582 out of the 1.1 million borrowers, who were under the conventional loan repayment scheme prior to the introduction of the Ujrah scheme in 2008, had switched to the Islamic financing scheme. This study is to see the relationship between attitude, social influence and religious obligation towards customer acceptance of “Ujrah” in PTPTN. 310 student who deal with PTPTN has answer the questionnaires. Result shows that all factors are relevant towards customer acceptance in Ujrah.