The user's perspective on the environment-friendly shopping mall in Malaysia

Before the pandemic COVID-19 occurs, the number of shopping malls in Malaysia is increasing rapidly. Many malls have been constructed or under construction. In 2015, there is five completion of new malls which is in the region of Kuala Lumpur and Selangor. However, only the least shopping malls implement environment- friendly concept. Most of the malls still stick with the conventional type of shopping mall instead of moving to be environment-friendly shopping mall. Other than causing harm to the environment through their operation, conventional shopping malls are also unable to attract more people especially the ones who practicing green in their daily life. This is because nowadays, people are aware of the environment. They tend to buy green products and choose to shop at places that implement green concept. This research aims to determine the users' perspectives on the environment friendly mall. Their perspectives are significant to be determined as it can show the satisfaction of users towards environment- friendly mall. Besides, from the developers' side, it is vital to reach mall users' expectations to attract more people to the mall. The data was collected from mall users through questionnaire survey and has been analyzed in the form of mean and standard deviation.